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FAQ for Customers

How can I place an order on your website?

Please go to rubashamart select your desired product and make an order.  

How to track my order?

Please visit the page to track your order:

What are your shipping and delivery options?

Inside Dhaka city 1 to 3 days and outside Dhaka 3 to 7 days.


How do I contact customer service?

You may contact +8801811-199919, email, or contact us on social media.

What is your return policy?

Please visit the page to read the return policy

How to pay for my order?

If you are ordering from outside Dhaka, the shipping charges should be paid first through mobile banking and if you are ordering from Dhaka then the payment should be made by cash on delivery. Also depending on the product type you need to pay the shipping charges first which will be informed to you on mobile after ordering the product and your order will be confirmed only after paying the shipping charges.

What are the accepted payment methods?

We accept Mobile banking, and delivery cash.

What is your delivery time?

Inside Dhaka city 1 to 3 days and outside Dhaka 3 to 7 days. In case of adverse circumstances, the said time may be changed.

How do I contact your customer service representative?

You may contact +8801811-199919, email, or contact us on social media.

What are the size and color options for a particular product?

Variety types of colors and sizes of products can be chosen from there.

Are your products authentic?

Yes, we only sell authentic, high-quality products. We have strict policies to ensure that we only source from reputable suppliers.

Do you have a physical store that I can visit?

No, we don't have any physical stores.

Do you offer free shipping?

Yes, we do offer free shipping in Various Products.

How do I track my order?

Check here:

What is your return policy?

Please visit the return policy page:

Can I return or exchange a product purchased on a Rubashamart?

Yes, you can return the products (but condition applicable) Return and exchange policies vary by vendor and the products conditions, to know our process for resolving issues with orders, such as a return policy or a dispute resolution process read the return policy:

How do I contact the seller if I have a question about a product?

Rubashamart has a messaging system or contact form for buyers to communicate directly with sellers about products.


Rubasha Mart aims to make the online shopping easier for the customers. We are offering diverse range of original products ensuring quality and reliability. We facilitate our customer a convenient shopping through giving a wonderful experience with joy.

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