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Return & Replacement Policy Page

Return:

1.    If the product found is damaged, defective, incorrect, or incomplete at the time of delivery you can request for return. Return requests must be notified by rubashamart.com customer care within 3 working days.

2.    For electronic appliances that are covered under seller warranty or brand warranty, please see the information on warranty claims.

Replacement:

1.    If the delivered product is found damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on) at the time of delivery.

2.    If the delivered product is incomplete (i.e. has missing items and/or accessories)

3.    If the delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

4.    If the delivered product does not match the product description or picture (i.e product not as advertised)

5.    If the delivered product is wrong in size (i.e. size is not as ordered)

Conditions:

1.    The product must be unused, unworn, unwashed, and without any defect. If a product is returned to us in poor condition, we reserve the right to send it back to you.

2.    The product must include the original tags, user manual, warranty cards, and accessories.

3.    The product must be returned in the original manufacturer's packaging/box.

4.    The product must be returned with the proper order number and invoice number.

 Refund: The processing time of your refund depends on the type of refund and the payment method you used. After review, if the claim of return & refund is deemed correct, the payment against such order shall be refunded within 10 to 15 working days generally, but it may take longer time in exceptional cases.

N.B: Return, exchange, Refund, or Warranty won't be applicable for the bellow items/conditions-

Physical Damage or burned items

Clearance sell items

Undergarments items

Any accessories or Charger or Adapter

Any kind of gift items which is not paid

If the product has any scratches

If the item is not in resalable conditions

If the item does not including all the accessories, papers, and other things that

  were delivered

If any 3rd party app software or device is not compatible

 *** Change of mind is not applicable as a return reason.

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